Delivery Policy

Delivery Delays

For our New Zealand Customers, there is currently 7-10 business day delay (from the date of purchase) for your orders to leave our warehouse. We apologise for the inconvenience.


Local Australian Deliveries

If you require more information regarding delivery terms and conditions please email us prior to purchase.

We use StarTrack as our main carrier within Australia. Remote areas, pallet deliveries and bulky items may attract additional costs. We will contact you immediately if this is the case.

Please allow 2 - 3 days for Melbourne Metro delivery. Australia wide please allow 3 – 5 days. For WA, NT and remote locations please allow 5 - 7 days.

Please be aware your order may arrive in multiple parcels.

We reserve the right to terminate any orders and refund all monies in total.


International Delivery

We offer international shipping to most countries.

For New Zealand orders please allow 10 - 20 days from date of dispatch to receive your delivery. You will receive your order as a local delivery through NZ Couriers.

For other international customers delivery times will vary depending on location, and can take anywhere from 7 - 14 days. International orders will ship with UPS. Shipping costs will vary depending on location and products purchased. Costs can be calculated through the shipping calculator available on the cart page and product pages. Please note additional customs fees and duties may be applied upon delivery.


Extended Lead Times

If your order contains items that are temporarily out of stock your order may arrive in multiple parcels. In most cases in stock items will ship first, with other items shipping upon the arrival of stock.

Delivery estimates for all temporarily out of stock items are listed on product pages and in your cart. In the event that there are delays in receiving stock for your order we will notify you immediately, you will have the option to continue to wait or receive a refund for the that item.

All lead times are estimates only.


Missing and Damaged Parcels

If you believe your parcel is damaged or your delivery is overdue, please contact us and we will assist in following up with the delivery/courier company.

If your order is damaged during shipment please notify your local carrier immediately. They will inspect all damaged merchandise and notify us of any claims. Also call our customer service department on (03) 8405 9200 and provide us with your name, invoice number and the description of any damaged goods. All damaged or missing goods must be notified within 7 days.

For information on warrantied and returns for faulty items please view our returns policy.