Frequently Asked Questions

Orders & Payments

How do I make sure I am ordering the correct parts?

If you are unsure of the suitability of a product feel free to get in touch with our team to discuss. You can reach us via email at sales@vpw.com.au or call  1300 879 879. You can also visit us in store at 122-128 Cooper St, Epping VIC 3076.

Can I change or cancel my order?

If your order has already shipped, it cannot be cancelled. See our Returns Policy

If your order has not yet shipped, please contact us via email at online@vpw.com.au or call the shop on 1300 879 879

What are my payment options online?

We accept payment via PayPal, Afterpay, American Express, Mastercard, and Visa.

Shipping & Delivery

Can I pick up my items in store?

We currently offer Click & Collect for our local customers. Simply select the Click & Collect option at checkout.

How long will it take to ship my order?

We make every effort to ship orders as soon as possible. However, delays can occur near major holidays, or if parts are temporarily out of stock or back ordered.

How much is shipping?

To calculate shipping add the desired items to your cart. Once on the ‘shopping cart’ page enter your details into the shipping calculator to view available shipping options and costs.

Do you ship internationally?

Yes, we ship internationally. Please note that the customer is responsible for any additional custom fees and duties applied upon delivery.

Returns & Warranties

What is you return policy?

See our full returns policy here.

Do parts come with warranty?

Warranties differ between brands. If you have queries about the warranty for a particular product please get in touch with us either by email at sales@vpw.com.au or call us on 1300 879 879.