We make every effort to ship orders as soon as possible. However, delays can occur near major holidays, or if products are temporarily out of stock or back ordered. If your order is damaged during shipment notify your local carrier immediately. They will inspect all damaged merchandise and notify us of any claims. Also, call our customer service department on (03) 8405 9200 to supply your name, invoice number and a description of any damaged goods. All damaged or missing goods must be notified within 7 days.